We are committed to becoming a leading company by delivering high-quality products and exceptional services, meeting customer needs, fostering sustainable development, and building long-term partnerships.

Yes, our products have passed certifications such as ISO9001, CE, SGS, FSC, ensuring that our products are of high quality and reliable.

Certainly. We warmly welcome clients from around the world to visit our factory. I believe a factory inspection can alleviate any concerns and instill confidence in the reliability of our products. The inspection can be conducted through third-party inspection agencies, video conferences, or on-site visits.

Initial Inspection: Upon receiving your complaint or notification of damaged boards, we will initiate the process. We kindly request you to provide relevant details, such as order numbers, and photographic evidence of the issue. This helps us expedite the investigation.

Assessment and Documentation: We will thoroughly assess the provided information and conduct an internal investigation.

Communication: We maintain open and transparent communication with you throughout the process. Our team will promptly acknowledge your complaint.

Resolution Options: Depending on the nature and severity of the issue, we will propose resolution options. This may include product replacement, refunds, sending extra good quality gypsum boards to you in the next order, adjustments in the production, etc. We will work closely with you to determine the most suitable solution.

Preventive Measures: To prevent similar issues in the future, we assess our internal processes and, if necessary, implement corrective actions. Our aim is to continuously improve our quality control procedures.

Rest assured, we are dedicated to resolving quality complaints and damaged board issues promptly and efficiently.

Yes, we provide customization options to meet your specific project needs. Contact us with your requirements, and our team will assist you.